The 'Visitor Triggered' condition in Zendesk Chat is used to track whether a visitor has been triggered by a specific action.
This condition works in conjunction with the 'Set Triggered' action, allowing you to control when a visitor should see certain messages or actions. It can be particularly useful for managing repeated interactions and ensuring visitors only see specific messages once per session or visit.
Zendesk Chat triggers are automated actions that help streamline your chat interactions by adding customer information, improving workflow routing, and handling spam requests. Triggers are set up to run based on specific events, such as when a…
Firing events in Zendesk Chat triggers determine when a trigger should run. You can choose from several events: 'When a visitor has loaded the chat widget', 'When a visitor requests a chat', and 'When a chat message is sent'. Each event is designed…
Trigger operators in Zendesk Chat are used to build condition statements that determine when a trigger should fire. Operators include 'Equals', 'Less than', 'Greater than', 'Contains', and more. These operators help you create precise conditions by…
Zendesk Chat triggers offer a variety of conditions to tailor your chat interactions. Conditions include time/date checks, visitor location, previous visit information, page information, visitor details, and more. These conditions allow you to…
Zendesk Chat triggers can perform a variety of actions once the specified conditions are met. Actions include sending messages to visitors, setting visitor details, adding or removing tags, and more. These actions help automate responses and…
Placeholders in Zendesk Chat triggers are references to visitor details that can be used in action statements. When a trigger fires, placeholders pull in current visitor and session information, such as the visitor's IP address, browser, or page…
Currently, Zendesk Chat triggers do not support sending email notifications directly. While triggers can automate many actions within the chat interface, sending email notifications to chat requesters or other parties is not a feature available…