Using Object Triggers in Zendesk
What are object triggers and how are they used in Zendesk?
Object triggers in Zendesk are automated actions that occur when certain conditions are met within your custom objects. They help streamline workflows by automating repetitive tasks, such as updating records or sending notifications.
Creating and using object triggers can significantly enhance your team's efficiency by reducing manual intervention. For a detailed guide on setting up and using object triggers, refer to the resources available in theZendesk documentation.
More related questions
What are custom objects in Zendesk?
Custom objects in Zendesk allow you to store and manage unique data that doesn't fit into standard Zendesk fields. They enable you to create a more tailored experience by integrating custom data into your Zendesk account. This can be particularly…
How do I activate custom objects in Zendesk?
Activating custom objects in Zendesk is a crucial step to start using them effectively. Once you understand what custom objects are and have planned your workflow, you can proceed to activate them in your Zendesk account. This involves setting up…
How can I create and use custom objects as an admin in Zendesk?
As an admin, creating and using custom objects in Zendesk allows you to tailor the platform to better fit your organization's needs. This involves defining the custom data you want to capture and setting up the objects accordingly. Once created,…
What is the process for bulk importing custom object records in Zendesk?
Bulk importing custom object records in Zendesk is a streamlined way to add large amounts of data efficiently. This process is ideal for organizations that need to migrate existing data into Zendesk or update records in bulk. To perform a bulk…
How can agents interact with custom object records in Zendesk?
Agents can interact with custom object records in Zendesk to access and manage the custom data relevant to their tasks. This interaction is facilitated through the custom object records page, where agents can view, add, and update records as…
How do I manage custom objects in Zendesk?
Managing custom objects in Zendesk involves overseeing their creation, configuration, and maintenance to ensure they meet your organization's needs. This includes setting up permissions, updating records, and ensuring data integrity. Effective…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
