Agent Interaction with Custom Object Records in Zendesk
How can agents interact with custom object records in Zendesk?
Agents can interact with custom object records in Zendesk to access and manage the custom data relevant to their tasks. This interaction is facilitated through the custom object records page, where agents can view, add, and update records as needed.
Additionally, agents can interact with related object records directly within tickets, allowing for a more integrated workflow. To learn more about how agents can work with custom object records, check out the resources on agent experience in theZendesk help docs.
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