Activating Custom Objects in Zendesk
How do I activate custom objects in Zendesk?
Activating custom objects in Zendesk allows you to tailor your support system to better fit your business needs. This involves setting up custom data fields and objects that integrate seamlessly with your existing workflows. By doing so, you can capture and utilize specific data points that are crucial for your operations.
More related questions
What are Zendesk triggers and how do they work?
Zendesk triggers are automated actions that occur when certain conditions are met in a ticket. They help streamline workflows by automatically performing tasks like sending notifications or updating ticket fields. Triggers are set up by defining…
How can I plan my ticket routing and automated workflows in Zendesk?
Planning your ticket routing and automated workflows in Zendesk involves setting up rules and processes to efficiently manage incoming tickets. This includes defining criteria for ticket assignment, prioritization, and escalation. By utilizing…
What are the options for routing and automation of incoming tickets in Zendesk?
Zendesk offers various routing and automation options for managing incoming tickets. These options include setting up triggers, automations, and using omnichannel routing to ensure tickets are handled promptly and by the appropriate team. By…
What resources are available for understanding custom objects in Zendesk?
Zendesk provides a variety of resources to help you understand and implement custom objects. These resources include guides on planning your custom objects workflow, creating custom objects, and integrating them with your existing data. By…
How can I turn on omnichannel routing in Zendesk?
Turning on omnichannel routing in Zendesk allows you to manage customer interactions across multiple channels seamlessly. This feature ensures that all customer inquiries, whether from email, chat, or phone, are routed to the right agents. By…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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