User and Organization Tags in Zendesk Ticket Fields
How do user and organization tags affect drop-down ticket fields in Zendesk?
User and organization tags can automatically set drop-down ticket fields in Zendesk. When a ticket is created, it inherits the tags from the user and organization of the requester. These tags are applied before any conditional field rules or triggers, potentially overwriting user selections and impacting business rules.
This feature allows for a streamlined workflow where user or organization fields with tags identical to ticket fields can automatically set ticket fields. However, be cautious of conditional field requirements and automatic ticket tagging, as these can cause issues if not managed properly. For more details, check out theoriginal article.
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