Impact of Conditional Field Requirements in Zendesk
How can conditional field requirements affect ticket creation in Zendesk?
Conditional field requirements can cause ticket creation to fail in Zendesk if user or organization tags set a ticket field in a way that doesn't meet these conditions. This is important to consider when creating user or organization fields that include tags.
If a tag sets a field that triggers a conditional requirement, it may lead to errors or incomplete ticket creation. Therefore, it's crucial to carefully plan and test your tag and field configurations to ensure they align with your conditional field requirements.
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