Considerations for Automatic Ticket Tagging in Zendesk
What should I consider when using automatic ticket tagging in Zendesk?
When using automatic ticket tagging in Zendesk, it's important to ensure that your ticket fields' tags are unique enough to avoid collisions with automatic tags. Automatic tagging applies tags based on the ticket's text, which can inadvertently set ticket fields if not managed properly.
To prevent issues, avoid using common tags like 'other' or 'email'. Instead, opt for more specific tags such as 'fieldnamevalueother' or 'ticketchannel_email'. This will help maintain the integrity of your ticket fields and prevent unintended field settings.
More related questions
How do user and organization tags affect drop-down ticket fields in Zendesk?
User and organization tags can automatically set drop-down ticket fields in Zendesk. When a ticket is created, it inherits the tags from the user and organization of the requester. These tags are applied before any conditional field rules or…
What is tag inheritance in Zendesk and how does it work?
Tag inheritance in Zendesk refers to the automatic application of user and organization tags to a ticket upon its creation. This occurs after the ticket's initial submission but before any conditional field rules or triggers are applied. This means…
How can conditional field requirements affect ticket creation in Zendesk?
Conditional field requirements can cause ticket creation to fail in Zendesk if user or organization tags set a ticket field in a way that doesn't meet these conditions. This is important to consider when creating user or organization fields that…
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