Use Macros to Add Tags on Zendesk Tickets
How can I use macros to add tags on a ticket?
Using macros to add tags to a ticket is a straightforward process in Zendesk. Macros are predefined responses or actions that can be applied to tickets to streamline workflows.
To add tags using macros, create a new macro and include the desired tags in the macro's actions. When you apply this macro to a ticket, the tags will be automatically added, helping you categorize and manage tickets more efficiently. This feature is particularly useful for maintaining consistency and saving time in ticket management.
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