Light Agents Unable to Manage Ticket Tags
Why can't light agents add, edit, or remove ticket tags?
Light agents in Zendesk are restricted from adding, editing, or removing ticket tags as part of their role limitations. This is an expected behavior designed to maintain control over ticket management.
Light agents are typically given limited permissions to ensure that only authorized personnel can make significant changes to ticket data. If you need a user to manage tags, consider adjusting their role permissions or upgrading their access level.
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