Triggers Not Firing on Bulk Ticket Updates
Why aren't my triggers firing when I update tickets in bulk?
Triggers may not fire when updating tickets in bulk due to the way events are processed in Zendesk. When you update multiple tickets at once, the system may not apply triggers as it does with individual ticket updates.
To ensure triggers work as expected, consider updating tickets individually or reviewing your trigger conditions to ensure they are set to handle bulk updates. Understanding how triggers interact with bulk actions can help you manage your ticket workflows more effectively.
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