Understanding Zendesk's Redact Chat Comment Endpoint
How does the Redact Chat Comment endpoint work?
The Redact Chat Comment endpoint in Zendesk allows you to permanently remove words or strings from a chat ticket's comment. This is particularly useful for ensuring that sensitive information is not retained in chat logs.
By using this endpoint, you can maintain privacy and compliance by ensuring that any sensitive data shared during a chat session is not stored in your ticketing system. This feature is part of Zendesk's broader effort to enhance data security and privacy for its users.
More related questions
What is the new Ticket Redaction endpoint in Zendesk?
The new Ticket Redaction endpoint in Zendesk allows you to permanently remove sensitive information from ticket comments. This includes words, strings, or attachments, and it works for comments in closed and archived tickets, as well as formatted…
Can I redact attachments from chat tickets in Zendesk?
Yes, you can redact attachments from chat tickets in Zendesk using the Redact Chat Comment Attachment endpoint. This feature allows you to permanently remove one or more attachments from a chat ticket. This is particularly useful for ensuring that…
Why are ticket comments delayed in the Zendesk Messenger Web Widget?
Ticket comments in the Zendesk Messenger Web Widget may be delayed because they are not available at the List Comments endpoint until after the live session has ended. This is an intentional limitation to ensure that comments are only processed…
Can I redact comments in closed tickets using Zendesk's new endpoint?
Yes, you can redact comments in closed tickets using Zendesk's new Ticket Redaction endpoint. This feature allows you to permanently remove words, strings, or attachments from comments in closed and archived tickets. However, it's important to note…
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