New Ticket Redaction Endpoint in Zendesk Explained
What is the new Ticket Redaction endpoint in Zendesk?
The new Ticket Redaction endpoint in Zendesk allows you to permanently remove sensitive information from ticket comments. This includes words, strings, or attachments, and it works for comments in closed and archived tickets, as well as formatted text like bold, italics, and hyperlinks.
This endpoint is an upgrade from the previous Redact String in Comment endpoint, which will eventually be deprecated. It's important to note that as of March 23, 2022, ticket redaction in the Agent Workspace was suspended for native messaging and social messaging tickets, but Zendesk plans to relaunch this support in a future update. For more details, you can refer to theoriginal link.
More related questions
How does the Redact Chat Comment endpoint work?
The Redact Chat Comment endpoint in Zendesk allows you to permanently remove words or strings from a chat ticket's comment. This is particularly useful for ensuring that sensitive information is not retained in chat logs. By using this endpoint,…
Can I redact attachments from chat tickets in Zendesk?
Yes, you can redact attachments from chat tickets in Zendesk using the Redact Chat Comment Attachment endpoint. This feature allows you to permanently remove one or more attachments from a chat ticket. This is particularly useful for ensuring that…
Why are ticket comments delayed in the Zendesk Messenger Web Widget?
Ticket comments in the Zendesk Messenger Web Widget may be delayed because they are not available at the List Comments endpoint until after the live session has ended. This is an intentional limitation to ensure that comments are only processed…
Can I redact comments in closed tickets using Zendesk's new endpoint?
Yes, you can redact comments in closed tickets using Zendesk's new Ticket Redaction endpoint. This feature allows you to permanently remove words, strings, or attachments from comments in closed and archived tickets. However, it's important to note…
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