Redacting Attachments from Chat Tickets in Zendesk
Can I redact attachments from chat tickets in Zendesk?
Yes, you can redact attachments from chat tickets in Zendesk using the Redact Chat Comment Attachment endpoint. This feature allows you to permanently remove one or more attachments from a chat ticket.
This is particularly useful for ensuring that any sensitive files shared during a chat session are not retained in your ticketing system, helping you maintain compliance with data protection regulations.
More related questions
What is the new Ticket Redaction endpoint in Zendesk?
The new Ticket Redaction endpoint in Zendesk allows you to permanently remove sensitive information from ticket comments. This includes words, strings, or attachments, and it works for comments in closed and archived tickets, as well as formatted…
How does the Redact Chat Comment endpoint work?
The Redact Chat Comment endpoint in Zendesk allows you to permanently remove words or strings from a chat ticket's comment. This is particularly useful for ensuring that sensitive information is not retained in chat logs. By using this endpoint,…
Why are ticket comments delayed in the Zendesk Messenger Web Widget?
Ticket comments in the Zendesk Messenger Web Widget may be delayed because they are not available at the List Comments endpoint until after the live session has ended. This is an intentional limitation to ensure that comments are only processed…
Can I redact comments in closed tickets using Zendesk's new endpoint?
Yes, you can redact comments in closed tickets using Zendesk's new Ticket Redaction endpoint. This feature allows you to permanently remove words, strings, or attachments from comments in closed and archived tickets. However, it's important to note…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
