Understanding Delays in Zendesk Messenger Web Widget Comments
Why are ticket comments delayed in the Zendesk Messenger Web Widget?
Ticket comments in the Zendesk Messenger Web Widget may be delayed because they are not available at the List Comments endpoint until after the live session has ended. This is an intentional limitation to ensure that comments are only processed once the session is complete.
If you are experiencing delays even after the session has ended, it might be worth reaching out to Zendesk support for further assistance. Understanding this limitation can help you plan your workflow and manage expectations when using the Web Widget.
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