Understanding Waterfall Charts in Zendesk
What is a waterfall chart and when should I use it?
A waterfall chart helps you understand the components of a result or the cumulative effect of a series. It's ideal for showing how results change from point A to point B, using metrics with positive and negative factors.
You can also break down a single metric by attribute elements, like time periods, to compare results over time. Waterfall charts are best for comparing time period results rather than trends. For more information, see theoriginal link.
More related questions
What is a KPI chart and how can I use it in Zendesk?
A KPI chart is a great way to display a metric's results as a headline number on your dashboard. It allows you to showcase a single metric or compare it with a reference number. If your headline number is higher than the reference, a green triangle…
How do bullet and gauge charts work in Zendesk?
Bullet and gauge charts are used to compare a metric to a target or total. The bullet chart is compact, showing actual vs. target results for multiple attribute values, with a vertical line for targets and a black bar for actuals. The gauge chart…
Can I customize the colors in Zendesk charts?
Yes, you can customize colors in Zendesk charts. For KPI charts, you can edit variation, background, and min/max colors. In bullet and gauge charts, you can adjust range colors, which appear in a traffic light series. For gauge charts, you can…
How can I compare multiple metrics in Zendesk charts?
While most charts in Zendesk are best for one or two metrics, you can compare multiple metrics using the waterfall chart or by using metrics as axes. The waterfall chart is particularly useful for showing changes over time or between different…
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