Understanding User Roles in Zendesk
How can I learn about the different user roles in Zendesk?
To learn about the different user roles in Zendesk, you can watch a specific video that explains the three main types of users and their roles in managing workflows. This video is part of a series designed to help new administrators understand the platform.
Understanding user roles is crucial for setting up your Zendesk instance effectively, as each role has different capabilities and access levels. By familiarizing yourself with these roles, you can better manage your team and optimize your support processes.
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