Understanding Triggers and Automations in Zendesk
What are triggers and automations in Zendesk?
Triggers and automations in Zendesk are business rules that help automate repetitive manual tasks, saving time and ensuring consistency in your support processes. These tools are essential for optimizing your Zendesk instance.
Triggers are event-based rules that automatically perform actions when certain conditions are met, while automations are time-based rules that execute actions at specified intervals. By using these tools, you can reduce the manual workload on your agents and improve the efficiency of your support operations.
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