Groups and Organizations in Zendesk
What are groups and organizations in Zendesk?
Groups and organizations in Zendesk are features that help you create specific ticketing workflows to keep your account organized and efficient. These features are crucial for managing your support processes effectively.
By setting up groups, you can categorize your agents based on their skills or responsibilities, while organizations allow you to group tickets by customer or company. This setup ensures that tickets are routed to the right agents and handled efficiently, improving your overall customer support experience.
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