The Suggested People tab in Zendesk Sell is a feature within the Communications Center that displays email addresses from senders linked to your synced email account, who are not yet registered as leads or contacts. This tab helps you identify potential leads or contacts based on your email interactions.
Only the owner of the synced email account can view these suggested people. By adding them as leads or contacts, their email messages will sync to Sell, allowing for better management of your communications and potential business opportunities.
To add suggested people as leads or contacts in Zendesk Sell, navigate to the Communications Center and select the Suggested people tab. Here, you'll find email addresses from senders associated with your synced email account that aren't yet…
Yes, you can dismiss suggested people in Zendesk Sell if you do not wish to add them as leads or contacts. In the Suggested people tab, simply click 'Dismiss' next to the email message of the person you want to ignore. This feature allows you to…
Only the user who owns the synced email account can see suggested people in Zendesk Sell. This ensures that the suggestions are personalized and relevant to the user's email interactions. By limiting visibility to the account owner, Zendesk Sell…
Email messages in Zendesk Sell will only sync if they are associated with an existing lead or contact. If you notice that your emails aren't syncing, it might be because the sender's email address hasn't been added as a lead or contact yet. To…