Understanding the Legacy Reference Field
What is the Legacy Reference Field in the Linked Ticket app?
The Legacy Reference Field is relevant for existing or older installations of the Linked Ticket app.
This field, known as the Reference Field, is the ID of the Linked Data field and is manually created to link tickets together in the app. It must be present on all active ticket forms. Deleting this field will erase all links between tickets, and they cannot be recovered. Zendesk recommends keeping this field in your account if it exists.
For more information, refer to theoriginal help documentation.
More related questions
How do I install the Linked Ticket app in Zendesk?
To install the Linked Ticket app, you need to access the Zendesk Marketplace. First, go to the Admin Center and click on the Apps and integrations icon in the sidebar. Then, select Apps > Zendesk Support apps. Click on Marketplace at the top of the…
How can I create a child ticket from a parent ticket in Zendesk?
Creating a child ticket from a parent ticket in Zendesk is straightforward with the Linked Ticket app. Open the Apps sidebar in the ticket and click on Create a ticket. Fill in the necessary ticket fields and, if desired, check the option to Copy…
How do I create a view for child tickets in Zendesk?
Creating a view for child tickets in Zendesk helps you track them efficiently. During the installation of the Linked Ticket app, you can add a child tag, such as child_ticket, to the created child ticket. To create a view, go to Admin Center, click…
Can I use business rules with the Linked Ticket app in Zendesk?
Yes, you can use business rules with the Linked Ticket app, but with some limitations. You can set up triggers and automations for parent and child tickets using tags. However, it's not possible to create business rules that make two linked tickets…
What does the error 'This ticket form is missing the linked data field' mean?
The error 'This ticket form is missing the linked data field' indicates that the Linked Data field wasn't added to the ticket form. To resolve this, go to Admin Center, click on Objects and rules in the sidebar, and select Tickets > Fields. Open…
Can I test the Linked Ticket app in a sandbox environment?
Yes, you can test the Linked Ticket app in a sandbox environment before going live. This allows you to install applications and test them thoroughly in a controlled setting, ensuring everything works as expected before implementing it in your live…
Why can't I create multiple child tickets with the Linked Ticket app?
The Linked Ticket app currently allows only one child ticket to be linked to a parent ticket. Even if you mark the existing child ticket linked to the parent ticket, you can only create one child ticket at a time. This limitation is part of the…
Why don't attachments copy over when creating a child ticket?
Attachments do not automatically copy over when creating a child ticket with the Linked Ticket app. Currently, the only way to include attachments in a child ticket is to manually download the files from the parent ticket and then attach them to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
