Using Business Rules with Linked Ticket App
Can I use business rules with the Linked Ticket app in Zendesk?
Yes, you can use business rules with the Linked Ticket app, but with some limitations.
You can set up triggers and automations for parent and child tickets using tags. However, it's not possible to create business rules that make two linked tickets interact with each other. For example, you can't set up a trigger to automatically solve a parent ticket once the child ticket is solved.
For more information, you can refer to theoriginal help documentation.
More related questions
How do I install the Linked Ticket app in Zendesk?
To install the Linked Ticket app, you need to access the Zendesk Marketplace. First, go to the Admin Center and click on the Apps and integrations icon in the sidebar. Then, select Apps > Zendesk Support apps. Click on Marketplace at the top of the…
How can I create a child ticket from a parent ticket in Zendesk?
Creating a child ticket from a parent ticket in Zendesk is straightforward with the Linked Ticket app. Open the Apps sidebar in the ticket and click on Create a ticket. Fill in the necessary ticket fields and, if desired, check the option to Copy…
How do I create a view for child tickets in Zendesk?
Creating a view for child tickets in Zendesk helps you track them efficiently. During the installation of the Linked Ticket app, you can add a child tag, such as child_ticket, to the created child ticket. To create a view, go to Admin Center, click…
What does the error 'This ticket form is missing the linked data field' mean?
The error 'This ticket form is missing the linked data field' indicates that the Linked Data field wasn't added to the ticket form. To resolve this, go to Admin Center, click on Objects and rules in the sidebar, and select Tickets > Fields. Open…
What is the Legacy Reference Field in the Linked Ticket app?
The Legacy Reference Field is relevant for existing or older installations of the Linked Ticket app. This field, known as the Reference Field, is the ID of the Linked Data field and is manually created to link tickets together in the app. It must…
Can I test the Linked Ticket app in a sandbox environment?
Yes, you can test the Linked Ticket app in a sandbox environment before going live. This allows you to install applications and test them thoroughly in a controlled setting, ensuring everything works as expected before implementing it in your live…
Why can't I create multiple child tickets with the Linked Ticket app?
The Linked Ticket app currently allows only one child ticket to be linked to a parent ticket. Even if you mark the existing child ticket linked to the parent ticket, you can only create one child ticket at a time. This limitation is part of the…
Why don't attachments copy over when creating a child ticket?
Attachments do not automatically copy over when creating a child ticket with the Linked Ticket app. Currently, the only way to include attachments in a child ticket is to manually download the files from the parent ticket and then attach them to…
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