Creating Child Tickets in Zendesk
How can I create a child ticket from a parent ticket in Zendesk?
Creating a child ticket from a parent ticket in Zendesk is straightforward with the Linked Ticket app.
Open the Apps sidebar in the ticket and click on Create a ticket. Fill in the necessary ticket fields and, if desired, check the option to Copy current ticket description to carry over the description from the parent ticket to the child ticket. Note that this option only transfers public replies, not internal notes. Once the child ticket is created, the app will display a link to the parent ticket if the child ticket is open, and vice versa.
For more information, check out theoriginal help documentation.
More related questions
How do I install the Linked Ticket app in Zendesk?
To install the Linked Ticket app, you need to access the Zendesk Marketplace. First, go to the Admin Center and click on the Apps and integrations icon in the sidebar. Then, select Apps > Zendesk Support apps. Click on Marketplace at the top of the…
How do I create a view for child tickets in Zendesk?
Creating a view for child tickets in Zendesk helps you track them efficiently. During the installation of the Linked Ticket app, you can add a child tag, such as child_ticket, to the created child ticket. To create a view, go to Admin Center, click…
Can I use business rules with the Linked Ticket app in Zendesk?
Yes, you can use business rules with the Linked Ticket app, but with some limitations. You can set up triggers and automations for parent and child tickets using tags. However, it's not possible to create business rules that make two linked tickets…
What does the error 'This ticket form is missing the linked data field' mean?
The error 'This ticket form is missing the linked data field' indicates that the Linked Data field wasn't added to the ticket form. To resolve this, go to Admin Center, click on Objects and rules in the sidebar, and select Tickets > Fields. Open…
What is the Legacy Reference Field in the Linked Ticket app?
The Legacy Reference Field is relevant for existing or older installations of the Linked Ticket app. This field, known as the Reference Field, is the ID of the Linked Data field and is manually created to link tickets together in the app. It must…
Can I test the Linked Ticket app in a sandbox environment?
Yes, you can test the Linked Ticket app in a sandbox environment before going live. This allows you to install applications and test them thoroughly in a controlled setting, ensuring everything works as expected before implementing it in your live…
Why can't I create multiple child tickets with the Linked Ticket app?
The Linked Ticket app currently allows only one child ticket to be linked to a parent ticket. Even if you mark the existing child ticket linked to the parent ticket, you can only create one child ticket at a time. This limitation is part of the…
Why don't attachments copy over when creating a child ticket?
Attachments do not automatically copy over when creating a child ticket with the Linked Ticket app. Currently, the only way to include attachments in a child ticket is to manually download the files from the parent ticket and then attach them to…
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