Understanding the 'Flexible' Property in Zendesk Apps
What is the new 'flexible' property in Zendesk Support apps?
The 'flexible' property is a new boolean attribute in the manifest file for Zendesk Support apps that allows the app's sidebar to be resized.
This property is particularly useful for apps with a lot of information, as it enables the iframe container to stretch and take up the full width of the sidebar, enhancing the user experience by allowing agents to better interact with the app content. This feature is available only in the Agent Workspace and does not require any enablement. For more details, check out theZendesk Developer Guide.
More related questions
How does the 'flexible' property affect app responsiveness in Zendesk?
The 'flexible' property affects app responsiveness by allowing the app's sidebar to be resized, providing a more adaptable interface. When set to TRUE, the app's iframe container can stretch to fill the sidebar's full width, making it easier for…
Where can the 'flexible' property be applied in Zendesk apps?
The 'flexible' property can be applied to the ticket sidebar and new ticket sidebar locations in Zendesk apps. This means that developers can specify this property in the manifest file for apps that are located in these specific areas, allowing the…
What happens if the 'flexible' property is not specified in a Zendesk app?
If the 'flexible' property is not specified in a Zendesk app's manifest file, the app's framework assumes it to be FALSE. This means that the app's sidebar will remain at a fixed width of 320px, rather than being resizable. For new apps or manifest…
Can the 'flexible' property be used in both private and marketplace Zendesk apps?
Yes, the 'flexible' property can be used in both private and marketplace Zendesk apps. This means that regardless of whether your app is privately developed or available on the marketplace, you can take advantage of this property to allow the app's…
How can a Zendesk app listen for sidebar resize events?
A Zendesk app can listen for sidebar resize events by implementing a resize event listener in the app's code. This allows the app to programmatically respond to changes in the sidebar's width, such as resizing the app vertically. Developers can use…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
