Default Behavior of 'Flexible' Property in Zendesk Apps

Understand the default behavior of the 'flexible' property in Zendesk apps when not specified in the manifest file.

What happens if the 'flexible' property is not specified in a Zendesk app?

If the 'flexible' property is not specified in a Zendesk app's manifest file, the app's framework assumes it to be FALSE.

This means that the app's sidebar will remain at a fixed width of 320px, rather than being resizable. For new apps or manifest files created, the default value for 'flexible' is TRUE, allowing the sidebar to be resized unless otherwise specified.

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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

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Default Behavior of 'Flexible' Property in Zendesk Apps

What happens if the 'flexible' property is not specified in a Zendesk app?

More related questions

What is the new 'flexible' property in Zendesk Support apps?

How does the 'flexible' property affect app responsiveness in Zendesk?

Where can the 'flexible' property be applied in Zendesk apps?

Can the 'flexible' property be used in both private and marketplace Zendesk apps?

How can a Zendesk app listen for sidebar resize events?

Interested indeflectingover 70% of your Zendesk support tickets?

Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.