image for site

Impact of 'Flexible' Property on Zendesk App Responsiveness

Discover how the 'flexible' property enhances app responsiveness in Zendesk by allowing sidebar resizing.

How does the 'flexible' property affect app responsiveness in Zendesk?

The 'flexible' property affects app responsiveness by allowing the app's sidebar to be resized, providing a more adaptable interface.

When set to TRUE, the app's iframe container can stretch to fill the sidebar's full width, making it easier for agents to view and interact with the app's content. This is particularly beneficial for apps with extensive information. If the property is not specified, it defaults to FALSE, keeping the sidebar at a fixed width of 320px.


More related questions

What is the new 'flexible' property in Zendesk Support apps?

The 'flexible' property is a new boolean attribute in the manifest file for Zendesk Support apps that allows the app's sidebar to be resized. This property is particularly useful for apps with a lot of information, as it enables the iframe…

Where can the 'flexible' property be applied in Zendesk apps?

The 'flexible' property can be applied to the ticket sidebar and new ticket sidebar locations in Zendesk apps. This means that developers can specify this property in the manifest file for apps that are located in these specific areas, allowing the…

What happens if the 'flexible' property is not specified in a Zendesk app?

If the 'flexible' property is not specified in a Zendesk app's manifest file, the app's framework assumes it to be FALSE. This means that the app's sidebar will remain at a fixed width of 320px, rather than being resizable. For new apps or manifest…

Can the 'flexible' property be used in both private and marketplace Zendesk apps?

Yes, the 'flexible' property can be used in both private and marketplace Zendesk apps. This means that regardless of whether your app is privately developed or available on the marketplace, you can take advantage of this property to allow the app's…

How can a Zendesk app listen for sidebar resize events?

A Zendesk app can listen for sidebar resize events by implementing a resize event listener in the app's code. This allows the app to programmatically respond to changes in the sidebar's width, such as resizing the app vertically. Developers can use…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites