Understanding the Eyeball Icon in Zendesk Sell
Learn what the eyeball icon means in Zendesk Sell and how to track email views.
What does the eyeball icon mean in Zendesk Sell?
The eyeball icon in Zendesk Sell indicates how many times an email has been opened by the recipient.
This feature allows you to track the engagement of your emails by showing the number of times a recipient has viewed your message. If you want to dive deeper into this data, you can add the 'Views of My Last Email' field to a smart list. This will help you create a view of individuals who have opened your most recent emails. For more details, you can check out the articles on monitoring email open rates and tracking communication channels in Sell.
More related questions
Can I report on email views using the eyeball icon in Zendesk Sell?
Yes, you can report on email views using the eyeball icon in Zendesk Sell. The eyeball icon serves as a tracker for how many times a recipient has opened an email. To get more detailed data, you can add the 'Views of My Last Email' field to a smart…
How can I track email engagement in Zendesk Sell?
You can track email engagement in Zendesk Sell using the eyeball icon, which shows how many times an email has been opened. This feature is a simple way to gauge recipient interest by tracking the number of times your email is viewed. For more…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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