Tracking Email Engagement in Zendesk Sell
Learn how to track email engagement in Zendesk Sell using the eyeball icon.
How can I track email engagement in Zendesk Sell?
You can track email engagement in Zendesk Sell using the eyeball icon, which shows how many times an email has been opened.
This feature is a simple way to gauge recipient interest by tracking the number of times your email is viewed. For more comprehensive tracking, you can add the 'Views of My Last Email' field to a smart list, allowing you to see who has opened your recent emails. This can help you tailor your follow-up strategies based on recipient engagement. For more insights, check out the articles on monitoring email open rates and tracking communication channels in Sell.
More related questions
What does the eyeball icon mean in Zendesk Sell?
The eyeball icon in Zendesk Sell indicates how many times an email has been opened by the recipient. This feature allows you to track the engagement of your emails by showing the number of times a recipient has viewed your message. If you want to…
Can I report on email views using the eyeball icon in Zendesk Sell?
Yes, you can report on email views using the eyeball icon in Zendesk Sell. The eyeball icon serves as a tracker for how many times a recipient has opened an email. To get more detailed data, you can add the 'Views of My Last Email' field to a smart…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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