The 'Started by' attribute in Zendesk Chat can have three possible values: Agent, Visitor, and Trigger. This attribute helps you determine the origin of a chat session.
Understanding these values allows you to analyze how your chat interactions are initiated, whether by your support team, customers, or automated triggers. This can be crucial for tailoring your support approach and improving customer engagement.
You can easily report on who started a chat in Zendesk by using the 'Started by' attribute. This attribute helps you identify whether a chat was initiated by an agent, a visitor, or a trigger. To get more detailed insights, you can explore the…
Yes, you can distinguish between chats started by agents and visitors in Zendesk using the 'Started by' attribute. This attribute clearly indicates whether a chat was initiated by an agent or a visitor. By leveraging this information, you can gain…
Yes, it is possible to report on chats initiated by triggers in Zendesk. The 'Started by' attribute includes 'Trigger' as one of its values, allowing you to identify chats that were automatically started by a trigger. This capability is useful for…