You can easily report on who started a chat in Zendesk by using the 'Started by' attribute. This attribute helps you identify whether a chat was initiated by an agent, a visitor, or a trigger.
To get more detailed insights, you can explore the 'Metrics and attributes for Zendesk Chat' article, which provides comprehensive information on what you can report on. This feature is particularly useful for understanding the dynamics of your chat interactions and optimizing your customer support strategy.
The 'Started by' attribute in Zendesk Chat can have three possible values: Agent, Visitor, and Trigger. This attribute helps you determine the origin of a chat session. Understanding these values allows you to analyze how your chat interactions are…
Yes, you can distinguish between chats started by agents and visitors in Zendesk using the 'Started by' attribute. This attribute clearly indicates whether a chat was initiated by an agent or a visitor. By leveraging this information, you can gain…
Yes, it is possible to report on chats initiated by triggers in Zendesk. The 'Started by' attribute includes 'Trigger' as one of its values, allowing you to identify chats that were automatically started by a trigger. This capability is useful for…