Reporting on Trigger-Initiated Chats in Zendesk
Find out how to report on chats initiated by triggers in Zendesk using the 'Started by' attribute.
Is it possible to report on chats initiated by triggers in Zendesk?
Yes, it is possible to report on chats initiated by triggers in Zendesk. The 'Started by' attribute includes 'Trigger' as one of its values, allowing you to identify chats that were automatically started by a trigger.
This capability is useful for analyzing the effectiveness of your automated chat processes and ensuring that triggers are being used optimally to engage with customers at the right moments.
More related questions
How can I report on who started a chat in Zendesk?
You can easily report on who started a chat in Zendesk by using the 'Started by' attribute. This attribute helps you identify whether a chat was initiated by an agent, a visitor, or a trigger. To get more detailed insights, you can explore the…
What are the possible values for the 'Started by' attribute in Zendesk Chat?
The 'Started by' attribute in Zendesk Chat can have three possible values: Agent, Visitor, and Trigger. This attribute helps you determine the origin of a chat session. Understanding these values allows you to analyze how your chat interactions are…
Can I distinguish between chats started by agents and visitors in Zendesk?
Yes, you can distinguish between chats started by agents and visitors in Zendesk using the 'Started by' attribute. This attribute clearly indicates whether a chat was initiated by an agent or a visitor. By leveraging this information, you can gain…
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