Distinguishing Agent and Visitor Chats in Zendesk
Learn how to distinguish between chats started by agents and visitors in Zendesk using the 'Started by' attribute.
Can I distinguish between chats started by agents and visitors in Zendesk?
Yes, you can distinguish between chats started by agents and visitors in Zendesk using the 'Started by' attribute. This attribute clearly indicates whether a chat was initiated by an agent or a visitor.
By leveraging this information, you can gain insights into how your support team and customers interact, helping you to optimize your chat support processes and improve overall customer satisfaction.
More related questions
How can I report on who started a chat in Zendesk?
You can easily report on who started a chat in Zendesk by using the 'Started by' attribute. This attribute helps you identify whether a chat was initiated by an agent, a visitor, or a trigger. To get more detailed insights, you can explore the…
What are the possible values for the 'Started by' attribute in Zendesk Chat?
The 'Started by' attribute in Zendesk Chat can have three possible values: Agent, Visitor, and Trigger. This attribute helps you determine the origin of a chat session. Understanding these values allows you to analyze how your chat interactions are…
Is it possible to report on chats initiated by triggers in Zendesk?
Yes, it is possible to report on chats initiated by triggers in Zendesk. The 'Started by' attribute includes 'Trigger' as one of its values, allowing you to identify chats that were automatically started by a trigger. This capability is useful for…
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