Understanding Shopify Profiles and Events in Zendesk
What are Shopify profiles and events in Zendesk Sunshine?
Shopify profiles and events in Zendesk Sunshine provide a unified view of customer interactions across different systems. This feature allows agents to see additional information about a Shopify customer directly within a Zendesk ticket.
A Shopify profile acts like a name tag for a customer, linking their interactions across various applications. Events associated with these profiles include actions like account creation, order modifications, and checkout activities. This consolidated view helps agents deliver faster and more efficient customer service. For more details, check out theoriginal link.
More related questions
How do I enable Shopify events in Zendesk Sunshine?
To enable Shopify events in Zendesk Sunshine, you need to configure settings in the Admin Center. This process allows you to select which events to display in the customer context interface. Start by navigating to the Admin Center, click on the…
Can I disable specific Shopify events in Zendesk Sunshine?
Yes, you can disable specific Shopify events in Zendesk Sunshine, either for all storefronts or an individual one. This allows you to control which events are visible in the customer context interface. To disable events, go to the Admin Center,…
What happens when I disable Shopify events in Zendesk Sunshine?
When you disable Shopify events in Zendesk Sunshine, no new events will be consumed, but existing events will remain visible. This means that while you won't see new interactions, the historical data will still be accessible. To disable events,…
Who can access Shopify profiles and events in Zendesk?
Shopify profiles and events in Zendesk are available to customers on Sunshine eligible plans, including Zendesk Suite plans or Legacy Support Enterprise plans and above. This feature is designed to enhance customer service by providing agents with…
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