Effects of Disabling Shopify Events in Zendesk
What happens when I disable Shopify events in Zendesk Sunshine?
When you disable Shopify events in Zendesk Sunshine, no new events will be consumed, but existing events will remain visible. This means that while you won't see new interactions, the historical data will still be accessible.
To disable events, navigate to the Admin Center, click the People icon, and select Configuration > Events. Under the Custom Events tab, deselect the Shopify events you want to hide and click Save. This action hides all existing Shopify event entries from view.
More related questions
What are Shopify profiles and events in Zendesk Sunshine?
Shopify profiles and events in Zendesk Sunshine provide a unified view of customer interactions across different systems. This feature allows agents to see additional information about a Shopify customer directly within a Zendesk ticket. A Shopify…
How do I enable Shopify events in Zendesk Sunshine?
To enable Shopify events in Zendesk Sunshine, you need to configure settings in the Admin Center. This process allows you to select which events to display in the customer context interface. Start by navigating to the Admin Center, click on the…
Can I disable specific Shopify events in Zendesk Sunshine?
Yes, you can disable specific Shopify events in Zendesk Sunshine, either for all storefronts or an individual one. This allows you to control which events are visible in the customer context interface. To disable events, go to the Admin Center,…
Who can access Shopify profiles and events in Zendesk?
Shopify profiles and events in Zendesk are available to customers on Sunshine eligible plans, including Zendesk Suite plans or Legacy Support Enterprise plans and above. This feature is designed to enhance customer service by providing agents with…
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