Disabling Specific Shopify Events in Zendesk
Can I disable specific Shopify events in Zendesk Sunshine?
Yes, you can disable specific Shopify events in Zendesk Sunshine, either for all storefronts or an individual one. This allows you to control which events are visible in the customer context interface.
To disable events, go to the Admin Center, click the Apps and integrations icon, and select Integrations. In Shopify, click View and configure the storefront connection card. In the left sidebar, select Sunshine and deselect the events you wish to hide. Click Save to apply the changes. Disabling events stops new events from being consumed, but existing events will still be visible.
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Shopify profiles and events in Zendesk Sunshine provide a unified view of customer interactions across different systems. This feature allows agents to see additional information about a Shopify customer directly within a Zendesk ticket. A Shopify…
How do I enable Shopify events in Zendesk Sunshine?
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