Understanding Organizations in Zendesk
How do organizations work in Zendesk?
Organizations in Zendesk allow you to group end users, which can be useful for routing and reporting. Each ticket can only belong to one organization, so it's important to assign default organizations correctly. Organization tags are added to tickets at creation, and changing the organization later won't update these tags. Use organizations to automatically group tickets by email domain, which is especially helpful for B2B scenarios. For more information, visit the originalZendesk Fine Tuning article.
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