Optimizing Ticket Fields and Forms in Zendesk
How can I optimize ticket fields and forms in Zendesk?
Ticket fields in Zendesk are crucial for storing information, routing, and prioritizing tickets. Use drop-down fields for clean reporting and effective business rules. Ticket forms display these fields and should only ask for relevant information to avoid overwhelming users. Consider using multiple forms to tailor the information gathered from different users. For more guidance, refer to the originalZendesk Fine Tuning article.
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