Effective Use of Groups in Zendesk
How can I effectively use groups in Zendesk?
Groups in Zendesk help organize your team members efficiently. They can be used to assign tickets, create views, macros, send notifications, and report on performance. However, it's important to ensure that each group has a clear purpose to avoid confusion and potential ticket mismanagement. Avoid creating groups that mirror your organization's structure too closely, as this can complicate ticket reassignment. For more details, check out the originalZendesk Fine Tuning article.
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