Understanding Organization Access Settings in Zendesk
How do organization access settings work in Zendesk Support?
Organization access settings in Zendesk Support determine what tickets a user can view or edit. These settings can be configured in both the user profile and the organization itself, with the more permissive setting taking precedence.
For instance, if a user is set to view and edit only their own tickets, but the organization setting allows access to all tickets, the organization setting will override the user setting. Conversely, if the organization restricts access to only the user's own tickets, this will override a more permissive user setting.
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