Creating a New Ticket for an End User in Zendesk
How can I create a new ticket on behalf of an end user in Zendesk Support?
To create a new ticket on behalf of an end user in Zendesk Support, navigate to the user's profile and click the + New Ticket button located next to the user's name at the top right of the profile.
This feature allows you to assist users by creating tickets for them directly from their profile. Keep in mind that it might take a few minutes for the new ticket to appear on the user's Requested tickets page.
More related questions
How can I view an end user's profile in Zendesk Support?
To view an end user's profile in Zendesk Support, you can use several methods. You can search for the user using the Search icon in the sidebar, click the tab for the ticket requester's profile in a ticket, or click the end user's name on the…
What information can I find in an end user's profile in Zendesk Support?
An end user's profile in Zendesk Support contains various tabs with detailed information. You can view the user's requested or CC'd tickets, their comments, posts, votes, and subscriptions in the Help Center, and their lookup relationships with…
What are the default user fields in a Zendesk Support profile?
The default user fields in a Zendesk Support profile include role, access, email, contacts, tags, organization, language, time zone, details, and notes. Each field serves a specific purpose, such as defining the user's function and access level,…
How do organization access settings work in Zendesk Support?
Organization access settings in Zendesk Support determine what tickets a user can view or edit. These settings can be configured in both the user profile and the organization itself, with the more permissive setting taking precedence. For instance,…
Can I add custom fields to a user's profile in Zendesk Support?
Yes, you can add custom fields to a user's profile in Zendesk Support. These custom fields will appear in the user details panel alongside the default fields. Custom fields allow you to tailor the user profile to better fit your organization's…
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