Understanding Name Placeholders in Zendesk
How do placeholders for first and last names work in Zendesk?
In Zendesk, the behavior of first and last name placeholders depends on how the name is formatted in the profile. For example, if the name is 'Dutch van der Linde', the placeholder user.last_name will show 'Linde'. If formatted as 'van der Linde, Dutch', it will show 'van der Linde'.
For more details on how placeholders work, refer to the User Data Placeholders documentation in Zendesk.
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