How to Update Your Name in Zendesk Support
How can I update my name in Zendesk Support?
You can easily change your name in Zendesk Support at any time. To do this, click on your profile icon in the upper-right corner of the page header and select 'View profile'. Once on your profile page, click on your name to make it editable, enter your new name, and your profile will automatically save as you type. You can then navigate away from the page when you're done.
If you need to update another user's name, search for the user and open their profile instead of your own. For more detailed instructions, check out theoriginal help documentation.
More related questions
How do I add or change my profile picture in Zendesk?
Adding or changing your profile picture in Zendesk is straightforward. Click your profile icon in the upper-right corner and select 'View profile'. Then, click the profile icon again and choose 'Upload a new photo'. Select an image with a 1:1…
Can I restrict users from updating their profile picture in Zendesk?
Restricting users from updating their profile picture in Zendesk is not possible at the field level. Instead, this ability is controlled at the role level. To prevent users from editing their profiles, you would need to restrict their role…
Why is my profile picture not displaying correctly in Zendesk Talk?
If your profile picture shows as a broken image in Zendesk Talk, it might be due to the image dimensions. Ensure your image has a 1:1 aspect ratio and is at least 80x80 pixels. If the issue persists, try removing and re-uploading the picture, or…
How do placeholders for first and last names work in Zendesk?
In Zendesk, the behavior of first and last name placeholders depends on how the name is formatted in the profile. For example, if the name is 'Dutch van der Linde', the placeholder user.last_name will show 'Linde'. If formatted as 'van der Linde,…
How can I change my display name for Zendesk Chat?
To change your display name for Zendesk Chat, click on the product tray icon at the top right, then select 'Chat'. On your Chat dashboard, go to Settings > Personal > Profile tab. Here, you can modify your display name, tagline, or avatar as…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
