Understanding Conditional Ticket Field Settings in Zendesk
What are the options for conditional ticket field requirement settings?
In Zendesk, conditional ticket field requirement settings can be adjusted on the Forms page when creating or editing a ticket form. You can specify when a field is required using the 'Required' drop-down list. Options include 'Always', which makes the field required regardless of ticket status, and 'Never', which clears all ticket statuses. You can also select specific statuses like 'New', 'Open', 'Pending', 'On-hold', and 'Solved' to make the field required only when the ticket is in that status.
These settings allow for flexibility in how and when fields are required, ensuring that the necessary information is collected at the appropriate time.
More related questions
How do I make a conditional ticket field required in Zendesk?
To make a conditional ticket field required in Zendesk, you need to adjust the settings in the Admin Center. First, navigate to Admin Center > Objects and rules > Tickets > Forms. Here, you can either create a new condition for the ticket field or…
Where can I find ticket field requirement settings in Zendesk?
You can find ticket field requirement settings in Zendesk's Admin Center. Specifically, these settings are located on the Fields page when you are creating or editing a ticket field. To access them, go to Admin Center > Objects and rules > Tickets…
How can I resolve unexpected alerts about required fields in Zendesk?
Unexpected alerts about required fields in Zendesk can occur when a field becomes required due to default ticket behavior, even if it wasn't initially marked as required. This can happen if a ticket's status changes or if system ticket rules apply….
Can I make a parent field required for agents in Zendesk?
Yes, you can make a parent field required for agents in Zendesk. To do this, go to Admin > Manage > Ticket Fields, select the field, and then choose 'Required on solve'. This setting ensures that the field must be completed before the ticket can be…
How do I handle conditional fields when changing ticket forms in Zendesk?
When changing ticket forms in Zendesk, you can use a notification trigger to ensure agents fill out required conditional fields. If a ticket is updated and the form changes to one with conditional fields, and those fields are not filled out, you…
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