Handling Conditional Fields When Changing Forms in Zendesk
How do I handle conditional fields when changing ticket forms in Zendesk?
When changing ticket forms in Zendesk, you can use a notification trigger to ensure agents fill out required conditional fields. If a ticket is updated and the form changes to one with conditional fields, and those fields are not filled out, you can set a trigger to assign the ticket back to the agent and notify them via email.
This setup helps ensure that all necessary fields are completed, even when transitioning between forms. For detailed steps, refer to the Conditions and Actions guide in Zendesk.
More related questions
How do I make a conditional ticket field required in Zendesk?
To make a conditional ticket field required in Zendesk, you need to adjust the settings in the Admin Center. First, navigate to Admin Center > Objects and rules > Tickets > Forms. Here, you can either create a new condition for the ticket field or…
Where can I find ticket field requirement settings in Zendesk?
You can find ticket field requirement settings in Zendesk's Admin Center. Specifically, these settings are located on the Fields page when you are creating or editing a ticket field. To access them, go to Admin Center > Objects and rules > Tickets…
What are the options for conditional ticket field requirement settings?
In Zendesk, conditional ticket field requirement settings can be adjusted on the Forms page when creating or editing a ticket form. You can specify when a field is required using the 'Required' drop-down list. Options include 'Always', which makes…
How can I resolve unexpected alerts about required fields in Zendesk?
Unexpected alerts about required fields in Zendesk can occur when a field becomes required due to default ticket behavior, even if it wasn't initially marked as required. This can happen if a ticket's status changes or if system ticket rules apply….
Can I make a parent field required for agents in Zendesk?
Yes, you can make a parent field required for agents in Zendesk. To do this, go to Admin > Manage > Ticket Fields, select the field, and then choose 'Required on solve'. This setting ensures that the field must be completed before the ticket can be…
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