Making Conditional Ticket Fields Required in Zendesk
How do I make a conditional ticket field required in Zendesk?
To make a conditional ticket field required in Zendesk, you need to adjust the settings in the Admin Center. First, navigate to Admin Center > Objects and rules > Tickets > Forms. Here, you can either create a new condition for the ticket field or edit an existing ticket form. Once you have selected the form, click on the options menu and select Conditions. Then, click the expand icon to view the conditions and the edit icon to modify them. Select the requirement settings you want to use, ensuring you understand how these settings will affect the behavior of your conditional ticket field. Remember to save your changes to ensure they are applied.
For more detailed instructions, you can refer to the originalZendesk help article.
More related questions
Where can I find ticket field requirement settings in Zendesk?
You can find ticket field requirement settings in Zendesk's Admin Center. Specifically, these settings are located on the Fields page when you are creating or editing a ticket field. To access them, go to Admin Center > Objects and rules > Tickets…
What are the options for conditional ticket field requirement settings?
In Zendesk, conditional ticket field requirement settings can be adjusted on the Forms page when creating or editing a ticket form. You can specify when a field is required using the 'Required' drop-down list. Options include 'Always', which makes…
How can I resolve unexpected alerts about required fields in Zendesk?
Unexpected alerts about required fields in Zendesk can occur when a field becomes required due to default ticket behavior, even if it wasn't initially marked as required. This can happen if a ticket's status changes or if system ticket rules apply….
Can I make a parent field required for agents in Zendesk?
Yes, you can make a parent field required for agents in Zendesk. To do this, go to Admin > Manage > Ticket Fields, select the field, and then choose 'Required on solve'. This setting ensures that the field must be completed before the ticket can be…
How do I handle conditional fields when changing ticket forms in Zendesk?
When changing ticket forms in Zendesk, you can use a notification trigger to ensure agents fill out required conditional fields. If a ticket is updated and the form changes to one with conditional fields, and those fields are not filled out, you…
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