Understanding Automatic Redaction in Zendesk
What should I know about automatic redaction in Zendesk?
Automatic redaction in Zendesk is a feature that helps prevent cardholder data from spreading in your account. While not PCI-compliant, it adds an extra layer of security by redacting credit card numbers entered in ticket comments or other custom fields.
To enable this feature, refer to the 'Automatically redacting credit card numbers from tickets' section in the Help Center. This feature is useful because end users or agents might not always use the designated credit card number field.
More related questions
How can I add a PCI-compliant credit card field in Zendesk?
To add a PCI-compliant credit card field in Zendesk, you need to follow a few steps. First, sign in to your Zendesk account as an administrator. Then, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Tickets >…
What are the limitations of the PCI-compliant credit card field in Zendesk?
The PCI-compliant credit card field in Zendesk has several limitations. It is read-only in the Zendesk Support Mobile App, not supported in the Web Widget, and only accepts 4 digits in the Mobile SDK. Additionally, the field cannot be shared…
How can I ensure my Zendesk instance is secure for PCI compliance?
To ensure your Zendesk instance is secure for PCI compliance, implement strict password requirements and enable SSL. For passwords, set a minimum length of 7 characters, include numbers, and ensure mixed case letters. Passwords should expire every…
Why is it important to enable SSL in Zendesk for PCI compliance?
Enabling SSL in Zendesk is crucial for PCI compliance because it ensures that any communications over public networks that may include cardholder data are encrypted. This is a requirement of the PCI Data Security Standard. To enable SSL, sign in as…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
