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Importance of Enabling SSL in Zendesk for PCI Compliance

Learn why enabling SSL in Zendesk is essential for PCI compliance and how it protects cardholder data.

Why is it important to enable SSL in Zendesk for PCI compliance?

Enabling SSL in Zendesk is crucial for PCI compliance because it ensures that any communications over public networks that may include cardholder data are encrypted. This is a requirement of the PCI Data Security Standard.

To enable SSL, sign in as an administrator, navigate to the Admin Center, and select 'Security > More settings'. Ensure your SSL certificate is valid or that the 'Enabled' checkbox in the Regular SSL section is selected. Zendesk uses TLS, which is more secure than SSL, to meet these requirements.


More related questions

How can I add a PCI-compliant credit card field in Zendesk?

To add a PCI-compliant credit card field in Zendesk, you need to follow a few steps. First, sign in to your Zendesk account as an administrator. Then, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Tickets >…

What are the limitations of the PCI-compliant credit card field in Zendesk?

The PCI-compliant credit card field in Zendesk has several limitations. It is read-only in the Zendesk Support Mobile App, not supported in the Web Widget, and only accepts 4 digits in the Mobile SDK. Additionally, the field cannot be shared…

How can I ensure my Zendesk instance is secure for PCI compliance?

To ensure your Zendesk instance is secure for PCI compliance, implement strict password requirements and enable SSL. For passwords, set a minimum length of 7 characters, include numbers, and ensure mixed case letters. Passwords should expire every…

What should I know about automatic redaction in Zendesk?

Automatic redaction in Zendesk is a feature that helps prevent cardholder data from spreading in your account. While not PCI-compliant, it adds an extra layer of security by redacting credit card numbers entered in ticket comments or other custom…

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