Limitations of Zendesk's PCI-Compliant Credit Card Field
What are the limitations of the PCI-compliant credit card field in Zendesk?
The PCI-compliant credit card field in Zendesk has several limitations. It is read-only in the Zendesk Support Mobile App, not supported in the Web Widget, and only accepts 4 digits in the Mobile SDK. Additionally, the field cannot be shared between Zendesk accounts and does not store a full credit card number, only the last 4 digits.
Furthermore, only credit card numbers can be stored in this field, and any other characters entered will be removed. It's important to note that Zendesk Support does not support fields for expiration dates, CVV, or PINs, and these should not be requested from end users in support tickets.
More related questions
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To add a PCI-compliant credit card field in Zendesk, you need to follow a few steps. First, sign in to your Zendesk account as an administrator. Then, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Tickets >…
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