Adding a PCI-Compliant Credit Card Field in Zendesk
How can I add a PCI-compliant credit card field in Zendesk?
To add a PCI-compliant credit card field in Zendesk, you need to follow a few steps. First, sign in to your Zendesk account as an administrator. Then, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Tickets > Fields'. Click 'Add field' on the right side and choose the 'Credit card field'. Set the field properties as needed and click 'Save'.
Once the field is enabled, your account will be moved into a PCI-compliant part of the Zendesk Support infrastructure, which can take up to 5 business days. Remember, this field is the only PCI-compliant offering in Zendesk Support at this time. For more details, check theoriginal link.
More related questions
What are the limitations of the PCI-compliant credit card field in Zendesk?
The PCI-compliant credit card field in Zendesk has several limitations. It is read-only in the Zendesk Support Mobile App, not supported in the Web Widget, and only accepts 4 digits in the Mobile SDK. Additionally, the field cannot be shared…
How can I ensure my Zendesk instance is secure for PCI compliance?
To ensure your Zendesk instance is secure for PCI compliance, implement strict password requirements and enable SSL. For passwords, set a minimum length of 7 characters, include numbers, and ensure mixed case letters. Passwords should expire every…
What should I know about automatic redaction in Zendesk?
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Why is it important to enable SSL in Zendesk for PCI compliance?
Enabling SSL in Zendesk is crucial for PCI compliance because it ensures that any communications over public networks that may include cardholder data are encrypted. This is a requirement of the PCI Data Security Standard. To enable SSL, sign in as…
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