Two-Factor Authentication and New Mobile Devices
How does two-factor authentication affect switching mobile devices for Zendesk?
Switching mobile devices can affect your two-factor authentication settings for Zendesk. It's recommended to either temporarily disable two-factor authentication during the device switch or update the setting immediately after getting your new device.
This precaution helps prevent any login issues that might arise due to the change in devices. Ensuring your two-factor authentication is correctly set up on your new device is crucial for maintaining account security.
More related questions
What should I do about Zendesk apps when getting a new mobile device?
When getting a new mobile device, make sure to download the Zendesk Support, Zendesk Chat, and Zendesk Sell mobile apps from the Google Play Store or the Apple App Store. This ensures you have the latest versions and all necessary features….
What should I do if my Zendesk account has IP restrictions and I'm getting a new device?
If your Zendesk account has IP restrictions, it's important to consult with a Zendesk administrator on your team when switching to a new mobile device. This ensures that the device switch does not interfere with your ability to log in. IP…
How do I update agent forwarding settings when changing phone numbers?
If you're changing phone numbers while getting a new mobile device, it's important to update your agent forwarding settings in Zendesk. This ensures that calls and messages are directed to your new number. Check your account settings to make the…
What should I do if I can't log in to Zendesk after reinstalling the mobile apps?
If you're having trouble logging in to Zendesk after reinstalling the mobile apps, there are resources available to help you troubleshoot. Check out the guides on issues with signing into the Zendesk Support and Chat mobile apps. These resources…
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