Steps for Using Zendesk Apps on a New Mobile Device
What should I do about Zendesk apps when getting a new mobile device?
When getting a new mobile device, make sure to download the Zendesk Support, Zendesk Chat, and Zendesk Sell mobile apps from the Google Play Store or the Apple App Store. This ensures you have the latest versions and all necessary features.
Additionally, if you use two-factor authentication, consider temporarily disabling it during the device switch or updating the setting immediately after. This will help avoid any login issues. For accounts with IP restrictions, consult with a Zendesk administrator to ensure a smooth transition. If you're also changing phone numbers, remember to update your agent forwarding settings if applicable.
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